A few years ago I consulted a global Managed Service Provider(MSP) servicing clients in retail and hospitality. I trained their support team to use their RRM tool to monitoring their Point Of Sales (POS) devices and keep them up-to-date. They reduce their IT support cost by 25% in the first year!
Remote Monitoring & Management(RMM) is software used to remotely control, monitor and manage end-user devices. With an RMM tool, you can provide IT support to your end-users, including when they work from home or anywhere else as long they have an Internet connection, without the need of a Virtual Private Network (VPN) or connection to the workplace.
- Automation
- Security
- Patch
- Monitoring
- Remote Control
- Reports
- Dashboard
- Etc
Using an RMM tool can reduce your Total Cost of Ownership(TCO), improve your IT support and help end-user to be more productive.
