Profile

For the past 12 years, I have been working at Kaseya then Datto, consulting with Managed Service Providers (MSPs) and IT Departments clients to ensure they were getting the most out their RMM tool by delivering health checks, training, implementation, develop custom reports and scripts.

Before this, I have worked for an Internet Service Provider (ISP) where we built a Data Centre in London Docklands from scratch and gained experience running both a Support Desk and Network Operations Center (NOC). I also have worked for an Application Service Provider (ASP) where I was responsible for all operations and tech support, I believe was the first company providing RMM Software as a Service (SaaS).

I’m looking for opportunities, where I can make an impact on the business improving product, services, sales or customer success. I can analyse data from various resources to provide better metrics and reports. Improve product and services based on best practices I acquired having years of experience working with MSPs and IT Departments. Assist sales and marketing, providing technical account management, proof of concepts, content for webinars and business strategies.

Technical skills

Microsoft

  • Active Directory

  • SQL

  • IIS

  • Azure

  • Office 365

Apple

  • LDAP

  • OS X

  • OS X Server

Linux

  • Shell Scripting

  • MySQL

  • Apache

  • PostgreSQL

Programming

  • ASP.NET

  • HTML/CSS

  • C#

  • SQL

  • XML

  • Lua/Perl

  • VBScript

  • PowerShell

  • Python

  • API Integrations

Networks

  • Routers/Switches

  • Firewalls

  • DataCenter Hosting

  • Storage NAS/SAN

  • Virtualization Vmware/Hyper-V

Security

  • Anti-Virus

  • Anti-Malware

  • Anti-Spam

  • Parental Control

  • OS and 3rd Party Patching

  • 2FA/SSO

  • SIEM

  • MDM, MAM & BOYD

 Implementation

  • RMM

  • PSA

  • Network Monitoring

  • End-Point Security

  • Backup Solutions

  • Reporting/Business Intelligence

  • IT Documentation

Other skills

Pre-Sales

  • Paid POC’s

  • Product Demo’s

  • Onsite Surveys

  • Technical Proposals

Management

  • Team Lead

  • Appraisals/Interviews

  • Design/Implement Processes

  • Project Management

  • Scoping/SOW

 Post-Sales

  • Product Training

  • Customer Support

  • Product Implementation

  • Product Adoption

 Services

  • Infrastructure Design

  • Product Evaluation

  • Managed Services

  • Business Development

  • Data Analysis

Languages

  • English

  • Dutch

Professional Experience

Datto Europe Ltd

Senior Success Consultant • Aug 2018 – May 2020 • Providing consultancy for an RMM software company based in London.
Key Projects & Accomplishments:

  • Develop Datto RMM health checks to reduce churn and increase product adoption.

  • Provide content for Datto RMM Best Practice webinars, to increase sales.

  • Analyse webinar statistics and the impact it has on customer health score.

  • Implement Datto RMM strategic customers remotely and onsite, in the UK and NL

  • Develop a PowerShell module for Datto RMM, to help partners to quickly develop scripts and be more efficient.

  • Develop a Power BI Integration, using the Datto RMM API to allow customers to create custom dashboards and reports.

  • Assist the director with scoping, writing up contracts (SOW) and providing contact lists of customers with low adoption scores.

  • Assist sales teams providing technical account management and proof of concepts (POC) increasing close of opportunities.

  • Work closely with success, support and engineering teams providing best practices to improve the product and customer success.

Kaseya International (UK) Ltd

Senior Professional Services Consultant • May 2010 – May 2018 • Providing consultancy for an RMM software company based in London.
Key Projects & Accomplishments:

  • Implementing Kaseya products for 100+ customers in the UK and abroad with high customer satisfaction.

  • Providing hands-on training to various MSP’s across EMEA either online or on-site to individuals or teams.

  • Assisting the sales and marketing teams providing product support using the web or visiting potential customer’s sites based in EMEA.

  • Automation for companies, such as Oracle (Micros) and Ricoh, reducing their support cost and increase business revenues and continuity.

  • Designing and implementing Kaseya Service Desk using ITIL processes for the NHS and many MSP’s.

  • Integrating Kaseya with other software products including CRM, PSA and Service Desk tools using the Kaseya API.

  • Assisting the director with scoping, writing up contracts (SOW) and project planning.

  • Working closely with support and engineering teams to provide excellent customer service and improving retention.

Bull Terrier Systems Ltd

Technical Manager • April 2006 – April 2010 • Responsible for all operations and tech support, for a ASP provider based in Oxford.
Key Projects & Accomplishments:

  • Implementing and maintaining a 10,000 licensed Kaseya server and network infrastructure (SaaS).

  • Providing technical support, for 100+ customers.

  • Pre-sales -assisting the sales executive providing live demonstrations using the web or visiting potential customer’s sites based in the UK.

  • Post-sales -providing hands-on training to various MSP’s across the country either online or on-site.

  • Implementing and supporting company e-mail and website, including e-commerce for customers to pay subscriptions online.

  • Extending Bull Terrier’s service portfolio, using Kaseya to deploy and manage both anti-virus and anti-spam solution.

FlexiServ Ltd

Technical Manager • January 2002 – March 2005 • Develop new products and provide pre-sales for a rack mountable server manufacture in Southampton.
Key Projects & Accomplishments:

  • Developing a new solution called Sentral-PC, alias “split client” by taking away the PC from the Desktop and placing it into a secure server environment. Keyboard, mouse, and monitor are extended using Desktop Extension Technology utilizing existing networking infrastructure.

  • Producing a four-person, coin-operated, gaming station allowing players to interactive play online “first-person shooter” games.

  • Designed a load balancing appliance, based on the Linux Virtual Server Project.

  • Providing Pre-Sales for Sentral-PC product and the Altiris Deployment server.

  • Developing and maintaining company website.

Webleicester Ltd (Jippii Group Plc)

Technical Support Manager • April 1999 – December 2001 • Responsibilities involved managing a technical support team, in charge of networks and systems for an ISP in the heart of Leicester.
Key Projects & Accomplishments:

  • Managing 2nd line Support Team providing services such as domain transfers, email and web hosting, dedicated servers and administration of the internal network.

  • Designing and maintain Data Centre, with UPS and Generator, hosting 100+ servers and 5000+ users.

  • Maintaining backbone, customers leased lines, ISDN and PSTN lines and DSL connections.

  • Established first off SDSL Network in Leicester, providing 2Mbps leased lines using Digital Subscriber Line technology.

  • Providing technical assistance to indoor software and web development team, to achieve project targets and product development.

  • Member of the operations team presenting new products and solutions to the senior management team.

PC Center Bvba

Service Engineer • April 1996 – April 1999 • Providing support for PC shop in Belgium
Responsibilities & Duties:

  • Onsite and telephone technical support

  • Repair and maintenance of computers and printers.

  • Design and Installation of Local Area Networks.

Education & Training

Diploma A2 Electronics • CVO Lokeren, Belgium

Diploma A3 Electrics • KTA Sint-Niklaas, Belgium

IT Training Course • T&O Wondelghem, Belgium

Electronics Training Course • T&O Antwerpen, Belgium

ITIL Certified • Kaseya, UK